Terms of Service

1. Acceptance

By accessing or using Linkd you agree to these Terms. If you do not agree, do not use the Service. These Terms constitute a legally binding agreement between you (“Customer”) and DesignedIT Inc. (“Linkd,” “we,” or “us”).

2. What Linkd Is

Linkd is an AI chatbot platform for businesses and healthcare clinics. It is not a medical device, not a clinical system, not a diagnostic or treatment tool, and not a substitute for professional medical judgment. All outputs are informational only and may be incomplete, outdated, or inaccurate. AI-generated responses should be verified by qualified personnel before being relied upon for clinical, legal, or operational decisions.

3. Customer Responsibilities

Customers are solely responsible for all Customer Content, deciding what information is uploaded or published, configuring access and publishing settings, validating accuracy before reliance, ensuring compliance with all applicable laws and regulations, obtaining necessary consents for processing personal data, and training their workforce on appropriate use of the Service. Linkd bears no responsibility for Customer decisions or reliance on outputs.

4. Chatbot Interactions and End-User Data

4.1 Data Processing Roles

When a Customer deploys a chatbot, the Customer is the Data Controller — they determine what data is collected, how forms are configured, and what the chatbot answers. Linkd is the Data Processor — we process end-user data solely on the Customer's behalf for the purpose of delivering the Service. End users interact with the Customer's chatbot, not with Linkd directly. All data collected through the chatbot belongs to the Customer.

4.2 Data Collected

• Conversation logs — off by default, must be explicitly enabled. When enabled, sensitive information is automatically detected and removed before storage. All logs permanently delete after 30 days via automated TTL policy.
• Lead capture data — name, email, phone, and other fields configured by the Customer.
• Intake and custom forms — any information end users submit through Customer-configured forms.
• Support tickets — conversation context and contact information when human handoff is triggered.
• Session metadata — timestamps, session identifiers, source, and confidence scores. IP addresses temporarily stored for rate limiting only.

4.3 Customer Obligations

Customers are solely responsible for:

• Informing end users that conversations and form submissions may be recorded and stored.
• Obtaining any required consent before collecting personal or health-related information.
• Ensuring data collection complies with all applicable laws including HIPAA, PHIPA, PIPEDA, UK GDPR, and Law 25.
• Configuring forms and chatbot behavior appropriately for their industry and jurisdiction.
• Deleting end-user data when required by law or upon end-user request.

The Business Associate Agreement presented at account creation governs all PHI processing through the Service. By creating an account, Customers agree to the BAA.

4.4 Linkd's Obligations

Linkd commits to:

• Processing end-user data only as necessary to deliver the Service.
• Never using end-user data for advertising, marketing, profiling, or any unrelated purpose.
• Never selling or sharing end-user data with third parties except as required to deliver the Service.
• Maintaining encryption at rest (AES-256) and in transit (TLS 1.3).
• Providing tools to access, export, and delete end-user data.
• Notifying Customers promptly of any security incident.
• Permanently deleting all end-user data within 30 days of account termination.

4.5 Health Information

End users may voluntarily submit health-related information through conversations or forms. Customers are solely responsible for determining whether such collection is lawful. Linkd does not screen or block health information — the chatbot processes all queries to generate responses based on the Customer's knowledge base.

Customers operating in regulated healthcare environments must execute a BAA with Linkd before deploying the chatbot. The BAA is accepted automatically at signup. Linkd is designed with healthcare privacy in mind but does not independently ensure regulatory compliance. Compliance is a shared responsibility with Customers bearing primary responsibility as data controllers.

5. Prohibited Uses

Customers may not:

• Upload unlawful or unauthorized content.
• Upload regulated data without proper authority.
• Use Linkd for medical advice, diagnosis, or emergency response.
• Attempt to bypass safeguards or access controls.
• Scrape, reverse engineer, or interfere with the Service.
• Use the Service to develop a competing product.
• Share access credentials with unauthorized parties.
• Use the Service in any way that exposes DesignedIT Inc. to legal or regulatory risk.

6. Intellectual Property

Customers retain ownership of Customer Content. Linkd retains all rights to the Service, software, models, and infrastructure. Customers grant Linkd a limited non-exclusive license to process Customer Content solely to provide the Service. This license terminates upon deletion of Customer Content or account termination.

7. Fees and Billing

Fees are charged as agreed at purchase and may be updated with 30 days' notice. Subscriptions renew automatically unless cancelled before the renewal date. Failure to pay may result in suspension or termination. Fees are non-refundable unless required by law. Overage charges apply when query limits are exceeded at the rate specified for your plan. All fees are exclusive of applicable taxes.

8. Suspension and Termination

Linkd may suspend or terminate access for:

• Misuse or violations of these Terms.
• To protect platform integrity or security.
• To comply with legal obligations.
• Non-payment after reasonable notice.

Upon termination, Customer access ceases immediately. Customer Content is retained for 30 days to allow export, then permanently deleted.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” DESIGNEDIT INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND AVAILABILITY. LINKD DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. CUSTOMER ASSUMES ALL RISK FOR USE OF THE SERVICE AND ANY OUTPUTS GENERATED.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DESIGNEDIT INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES INCLUDING LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITY, OR REVENUE. TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF AMOUNTS PAID IN THE THREE MONTHS PRECEDING THE CLAIM OR ONE HUNDRED DOLLARS ($100 CAD).

11. Indemnification

Customers agree to indemnify and hold harmless DesignedIT Inc. from any claims arising from:

• Customer Content.
• Customer's use or misuse of the Service.
• Public-facing configurations and resulting interactions.
• Customer's violation of applicable law.
• Customer's failure to obtain necessary consents.
• Any decisions made based on Service outputs.

12. Service Levels

Standard plans target 99.5% monthly uptime with planned maintenance up to 4 hours per month with 48 hours' notice. Enterprise plans target 99.9% monthly uptime with maintenance outside business hours and 7 days' notice.

Excluded from downtime calculation — scheduled maintenance with proper notice, force majeure events, Customer connectivity issues, and third-party service failures beyond our control.

To claim, email contact@designedit.org within 30 days with subject “SLA Credit Request.”

13. Security Obligations

Customer obligations

• Use strong passwords and enable MFA.
• Restrict admin access to authorized personnel.
• Not share credentials.
• Promptly report security incidents.
• Ensure uploaded content complies with applicable law.
• Obtain necessary consents.
• Maintain their own backup of critical content.

Linkd's commitments

• Encryption at rest (AES-256) and in transit (TLS 1.3).
• Role-based access controls and MFA support.
• Tenant isolation.
• Rate limiting.
• Automated monitoring.
• Incident response procedures and breach notification.
• Security awareness for all personnel with data access.

14. Compliance Support

Customers remain responsible for their own compliance programs, staff training, obtaining necessary consents, and meeting their own regulatory obligations. Linkd is a tool to support compliance, not a substitute for a compliance program.

15. Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Disputes will first be attempted through good-faith negotiation for 30 days. If unresolved, disputes are submitted to the exclusive jurisdiction of the courts of Ontario, Canada.

16. General

These Terms together with the Privacy Policy, BAA, and any executed DPA constitute the entire agreement between the parties. If any provision is found unenforceable the remaining provisions continue in full force. Failure to enforce any provision is not a waiver. Customers may not assign these Terms without prior written consent. Neither party is liable for delays caused by events beyond their reasonable control. We may update these Terms with 30 days' notice — continued use constitutes acceptance.

Questions — contact@designedit.org